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Banking and Financial sector customers to benefit from the new app SAMACares

To protect the interests of banking and financial sector customers in the Kingdom, the Saudi Arabian Monetary Authority (SAMA) has officially launched SAMACares mobile application.

SAMACares” is one of SAMA’s initiatives, through which SAMA aims at raising community awareness on financial literacy among the people in the Kingdom of Saudi Arabia.

SAMA has established “SAMACare” website to receive consumer complaints, ensure fair and transparent handling of such complaints, and provide an official awareness platform for individuals to refer to for reliable information on financial literacy and the rights and responsibilities stipulated in SAMA’s rules and regulations.

SAMACares application is for the customers under the supervision of SAMA i.e. banks, insurance companies, finance companies, and payment companies. The application is available on Apple Store and Google Play in Arabic and English.

First-time users can create a new file to submit, view, and follow up complaints, respond to inquiries and requests received from the bank/company, and view closed requests.

SAMACares is an advanced electronic platform that allows customers of banking and financial sectors to submit and follow up complaints in a clear and fast way.

As per the statement the objective of SAMACares is to have a financially literate and informed society which enables all banking and financial sector customers to be aware of rights and responsibilities, which are guaranteed by SAMA’s rules and regulations.